1.- When you are ready to make reservations for a trip, contact your state agency travel coordinator and/or review your internal travel policies to ensure that proper procedures are followed.
2.- Be sure to double check the accuracy of all information with the travel agent before you hang up. Confirm vendor names, dates, times, and rates. Make note of the agent booking your request
3.- As soon as you receive your travel itinerary, check all the information to make sure it is correct. Check: your name; times, destinations, the travel dates; the hotel information; and any confirmation numbers. (Note: It is the traveler's responsibility to ensure that all information is correct prior to travel.)
4.- (NOTE: All cancellations must be made in accordance with the travel vendors' cancellation policies.)
5.- Travel Cancellation and Change Policy
You can cancel your reservation at any time with the following charges. If you would like to cancel your reservation, please contact your travel advisor.
Cancellation charges are all calculated from the date of departure from your country.
Refunds are processed and refunded by bank transfer only. In most cases, there is a transfer handling fee. Also, refunds are only processed to bank accounts
6.- CANCELLATION CHARGES:
Deposit paid to reserve trip is 100% non-refundable.
Every cancellation made by passenger before 60 days prior the beginning date of the tour, must be subject to a penalty of % 12 of the program price (administrative expenses). Payments for Inka Trail, flights and cruises are not refundable due to airlines and operators´ policies. Not changeable in any case.
- Every cancellation made by passenger within 59 and 31days prior the beginning date of tour, must be subject to a penalty of 50% of the program price.
- Every cancellation made by passenger, between 30 days or less prior the beginning date of the tour must be subject to a penalty of 100% of the program price
7.- CHANGE OF ITINERARY
Any changes require at least 30 previous day in advantage, changes after the 29 days will be subject to availability of hotels, airfares, and so on and the passenger will have to cover any extra expenses this involve. The changes in reservations is made 15 labor days prior the date of the travel, will not be accepted.
Once travel has commenced. Unused portions of the itinerary and any extension nights including hotel accommodation, sightseeing tours, air fare or other items included in the tour, are not refundable.
Peruvian Tours y Servicios SAC. may substitute for reasons that are beyond of our control, part of the itinerary or hotels reservations for another of the same or similar category.
8.- Changes and Cancellation by "Peruvian Tours"
While "Peruvian Tours" will use its best endeavors to operate all tours as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions. "Peruvian Tours" reserves the right at any time to cancel or change any of the facilities, services or prices (including flights, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes.
If a major change is known to us at the time of the booking, the Client will be informed immediately. If a major change becomes necessary after booking, "Peruvian Tours" will inform the Clients as soon as reasonably possible.
When a major change is made, the Client will have the choice of accepting the change of arrangements, purchasing any other available tour or canceling the tour and obtaining a full refund. This is providing that the major change is not because of force majeure.
Force majeure is war, threat of war, riots, civil strife, industrial dispute, terrorist activities, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events beyond the control of "Peruvian Tours".
"Peruvian Tours" is not liable for any charges in the event of a change - beyond their control - to the departure time or date of a tour, flight or other form of transport.
9.- SPECIAL REQUESTS
Please note that special requests such as diet (accommodation meals), room location/type, a particular facility at a hotel, a particular view, etc. are not guaranteed and form no part of your booking with us, unless stated in our written confirmation.
We strongly recommended that as time of your booking, you supply your self/customer with insurance policy in your country to cover cancellation charges, luggage claim, medical expenses, accident and others.
While we make every effort to provide our service as described, please remember that in Peru the routes and weather are unpredictable. We cannot and do not guarantee departure and arrival times (such as flights, train, tours, hotels etc...), please allow yourself plenty of time to make them.
We cannot under any circumstances be responsible for missed connections or
other events due to any reason.
PERUVIAN TOURS Y SERVICIOS S.A.C. and cooperating or associated agencies act only in the capacity of agent for the passengers in all matters relating
to transportation and all other related travel services (hotels, transportation modes and vehicles) and do not assume responsibility or liability howsoever caused for any injury, loss, damage, delay, mental trauma, to any person or property (including baggage) in connection with any service, including but not limited to that resulting directly or indirectly from natural disaster, annoyance, delays and expenses resulting from quarantine, strikes, detention, thefts, pilferage, force majored, failure of conveyance to arrive and depart as scheduled, civil disturbances, government restrictions or regulations, discrepancies or change in transit, including any other circumstances over which Peruvian Tours y Servicios SAC. has no control. We reserve the right to change itineraries, if circumstances beyond our control prevent from continuing the trip in a safe and efficient manner. We reserve the right to alter or cancel any trip due to raining season that may be too high for safe passage, sickness, political climate, and insufficient registration or other unforeseen circumstances beyond our control. Any expenses in those cases has to be covered by the client.
12.- RESPONSABILITIES OF TRIP PARTICIPANTS:
Any person participating in a trip with Peruvian Tours y Servicios S.A.C. is responsible to other trip members and to Peruvian Tours y Servicioso S.A.C. its agents and staff. They are responsible for bringing the right equipment and clothing necessary for the trip as stated in the equipment list supplied by v so that their health and well being is not in jeopardy due to inadequacies of such. They are responsible for basic hygiene in order to prevent diseases, adopting normal behavior patterns and acting in an appropriate manner according to the customs of the country being visited.
They must understand that the laws that apply are those of that country, not the country of which they are citizens. The trip leader reserves the right to ask a participant not to continue further on the trip if that person is a health hazard or who might prove to be a risk to him/herself, or others, if they continue to participate on that trip. All participants agree to and are bound to these terms and conditions.
13.- MEDICAL AND HEALTH MATTERS:
It's extremely vital that any persons having any medical problems, needs make them known to Servicios Turisticos y Manejo S.A.C. well in advance of the departure date. It is also absolutely necessary to notify the trip leader as conditions might dictate, right before and during the trip that a medical need, condition has arisen. The trip leader have the right to disqualify anyone from further participation in the trip if they feel that the person cannot safely complete the trip and might put themselves and, or others in danger. It is the responsibility of all participants who might need any type of personal medication to be prepared to bring with them as much necessary and back-up quantities as might be required. If a situation arises where immediate medical help and, or supplies are not available, which is the case with many adventure trips to remote and isolated regions.
Peruvian Tours y Servicios S.A.C. will not be responsible for having those medications on hand. Unfortunately, refunds are not possible under such circumstances. Medical and evacuation insurance should be secured in case of need during adventure travel trips. Peruvian Tours y Servicios S.A.C. doesn't assume liability or responsibility for securing the services of any doctor for any of their trips nor is it liable for any medical emergency and evacuation costs incurred by any trip participant. We do provide a group first aid kit that is suitable for some advanced first aid needs but not for major traumas or surgery.
Important note only for passengers taking the Inca trail
Please note that the Inca trail trekking itself or as part of a package is non-refundable. The 50% deposit you put down is used to reserve space and once a space is booked it cannot be resold afterwards. The above terms and rules are requested by the INC (National institute of Culture) and not by us.